At BPA Quality, we have been speaking this week with an International Airline Client about how to evolve our project to the next level. Our client shared with us that every month they gain great feedback and knowledge to make their call centers betters. Although they may encounter the same situations during their internal analysis, they had found that using "fresh eyes" to piece together new ideas has been very beneficial to their overall growth.
When a company is so entrenched into their daily tasks, some very significant breakthroughs can be overlooked. When they use an outside source, the mundane becomes extraordinary in the elevation of their call centers to the next level of excellence.
"When you hit a wrong note, it's the next note that makes it good or bad." ~ Miles Davis